The posting, as the record holds it
Customer Service Specialist II/Technical Support Analyst
Position Overview The Technical Support Analyst provides intermediate-level customer support for IDR Gateway sign-up, sign-in, organization setup, organization association, and user management activities, while also supporting related research, analysis, and operational tasks. This role maintains end-to-end ownership of customer support needs across phone, email, web chat, and back-office channels, ensuring timely resolution, adherence to service level agreements, and a consistently high-quality customer experience. Key Responsibilities + Provide intermediate-level inbound call, out
- Employer
- ASM Research, An Accenture Federal Services Company
- Seniority
- Junior
- Work arrangement
- Onsite
- Location
- Salem, OR, 97311
- Posted
- Jun 2026
- Employer size
- Medium employer
- Staffing / agency
- No — direct employer
- Pay range
- $46,342 – $46,342 / yr
- Posting id
- job-18558579-1d2d-439a-9a97-144f10f1baff
Skills named in the adidr gateway customer supportintermediate issue resolutionmultichannel service deliverycase management documentationresearch and analysisdata integrity reviewsla adherenceworkflow improvementintermediate customer issue resolutioncase management and documentationexcellent customer service skillsstrong written and verbal communicationproblemsolving skillsorganizational skillsattention to detail
The record stores no application link for any posting — this is the listing as the corpus holds it, direct employer postings from large U.S. employers.