The posting, as the record holds it
Level 1 Help Desk
Job Description Key Responsibilities Provide Level 1-2 end-user support for hardware, software, printer, VPN, and basic network-related issues Manage, prioritize, and resolve support requests through the ServiceNow ticketing system or similar platform Perform laptop setup, imaging, configuration, deployment, refresh, and decommissioning Troubleshoot and resolve issues using RMM tools, with Atera experience preferred Diagnose and resolve technical issues independently and escalate when necessary after appropriate troubleshooting Maintain accurate documentation of incidents, resolutions,
- Employer
- Insight Global
- Seniority
- Mid-level
- Work arrangement
- Onsite
- Location
- Waltham, MA, 02454
- Posted
- May 2026
- Employer size
- Large employer
- Staffing / agency
- Yes — staffing or agency reposter
- Pay range
- $52,000 – $52,000 / yr
- Posting id
- job-9037184d-4b7b-4167-842e-4845ea49df73
Skills named in the adservicenowaterawindows troubleshootingmac supportmicrosoft entra idmicrosoft intunelaptop provisioningasset lifecycle managementit inventory managementdirectory administrationcommunicationcustomer servicetechnical writing
The record stores no application link for any posting — this is the listing as the corpus holds it, direct employer postings from large U.S. employers.