The posting, as the record holds it
Team Lead, Member Svcs QA & Perf Excellence
The Team Lead, Quality & Performance Excellence is fully accountable for the execution and outcomes of four core contact center functions: Quality Assurance, Staff Performance Governance, Release Readiness, and Capability Development. This role owns the delivery of accurate, actionable performance insights and ensures those insights result in specific coaching actions, enforced performance standards, and measurable improvement across the contact center. In addition, this position serves as the single point of accountability for quality visibility, performance enforcement, and readiness execut
- Employer
- RxBenefits
- Seniority
- Lead
- Work arrangement
- Remote
- Location
- Philadelphia, PA, 19133
- Metro
- Philadelphia-Camden-Wilmington, PA-NJ-DE-MD
- Posted
- Jul 2026
- Employer size
- Medium employer
- Staffing / agency
- No — direct employer
- Pay range
- $56,800 – $71,000 / yr
- Posting id
- job-7596ea24-8747-421e-af18-8ae4a66d96b4
Skills named in the adcommunicationcoachingconflict resolutionanalyticalproblem solvingmicrosoft officecall center systems
The record stores no application link for any posting — this is the listing as the corpus holds it, direct employer postings from large U.S. employers.