The posting, as the record holds it
Technical Support Analyst
Position Overview The Technical Support Analyst provides intermediate-level customer support for IDR Gateway sign-up, sign-in, organization setup, organization association, and user management activities, while also supporting related research, analysis, and operational tasks. This role maintains end-to-end ownership of customer support needs across phone, email, web chat, and back-office channels, ensuring timely resolution, adherence to service level agreements, and a consistently high-quality customer experience. Key Responsibilities + Provide intermediate-level inbound call, out
- Employer
- ASM Research, An Accenture Federal Services Company
- Seniority
- Entry-level
- Work arrangement
- Onsite
- Location
- Topeka, KS, 66625
- Posted
- Jun 2026
- Employer size
- Medium employer
- Staffing / agency
- No — direct employer
- Pay range
- $46,342 – $46,342 / yr
- Posting id
- job-2b180495-29c6-4d81-b648-88e1216f289d
Skills named in the adidr gateway customer supportintermediate issue resolutionmultichannel service deliverycase management documentationresearch and analysisdata integrity reviewsla adherenceworkflow improvement
The record stores no application link for any posting — this is the listing as the corpus holds it, direct employer postings from large U.S. employers.